Privacy Policy

Effective 5 October 2026

Laika helps you look after your pet. To do that well, it remembers what you tell it. This policy explains what we collect, why, how we protect it, and the choices you have.

In this policy, "Laika", "we" and "us" mean Laika, the team behind the Laika app and trylaika.com. "You" means anyone who uses Laika.

The short version

• We collect what you share with Laika about you and your pet, so Laika can help you.
• We use it to run Laika — nothing else.
• We do not sell your data. We do not use it for advertising. We do not use your content to train AI models.
• Your data is stored in India.
• You can ask to see, correct or delete your data at any time.

1. What we collect

Information you give us

• Your account. When you sign in with Google, Google shares your name, email address and profile photo with us. We do not receive your Google password or any other Google data.
• Your pet's profile. Name, species, breed, sex, date of birth, weight, and any photo you add.
• Your pet's health and care. Anything you tell Laika or add to your pet's record — symptoms, vaccinations, medications, conditions, allergies, vet visits, diet, behaviour, training, and notes.
• Your conversations with Laika. The messages you send and Laika's replies.
• Files you share. Photos, videos and documents you upload, such as lab reports or vaccination certificates.
• Voice recordings. When you use dictation, your recording is converted to text. We keep the text; we do not keep the recording after it has been transcribed.

Information collected automatically

• Device and app information. Your app version, device platform and basic technical logs, used to keep Laika working and secure.
• Notification tokens. If you allow notifications, a token that lets us send them to your device.
• Usage records. Records of how Laika is used — for example, when a message was sent — used to run, secure and improve the service, and to apply fair-use limits.

Device permissions

Laika asks for a permission only when you use a feature that needs it, and uses it only for that feature: the microphone for dictation, the camera and photo library for photos you choose to share, and notifications for reminders and check-ins. You can turn any of these off in your device settings.

We do not collect your contacts. We do not track your location.

2. How we use it

We use your information to:

• Provide Laika — answer your questions, keep your pet's record, remember what you have told us, and bring that history into future answers.
• Look after your pet proactively — reminders for vaccinations and medications, and check-ins on something Laika is following up.
• Read what you share — photos, documents and recordings — so Laika can understand and file them.
• Keep Laika safe and working — prevent abuse, fix problems, secure accounts and apply fair-use limits.
• Contact you about your account or the service. We do not send marketing messages without your permission.

About Laika's answers

Laika uses artificial intelligence to understand your messages and write its replies. Its answers are generated from what you have shared and from general knowledge about pet care. Laika is not a veterinarian. If your pet may be seriously unwell, contact a vet.

3. Who we share it with

We do not sell your personal data, and we do not share it for advertising.

We share information only:

• With service providers who help us run Laika — for hosting and storage, artificial-intelligence processing, speech-to-text, and delivering notifications. They process information only on our instructions and only to provide their service to us. Some providers that power AI features may retain the content they process for a limited period — up to 30 days — for security and abuse monitoring, after which it is deleted.
• When you ask us to share it.
• When the law requires it — to comply with a legal obligation or a valid request from a public authority, or to protect the rights, safety or property of our users, the public or Laika.
• If our business changes — for example a merger or acquisition — in which case this policy, or one that protects your information at least as well, will continue to apply.

4. Where your data is stored

Your account, your pets' records and your conversations are stored on servers in India. Some processing — for example by providers of hosting, artificial intelligence and notifications — may take place in other countries. Where it does, we take steps to protect your information as this policy describes.

5. How long we keep it

We keep your information for as long as your account is active, so Laika can keep remembering your pet.

If you ask us to delete your account or your data, by writing to privacy@trylaika.com, we delete it from our active systems within 30 days. Copies in backups are removed on their normal cycle. We may keep a small amount of information for longer where the law requires it.

6. How we protect it

We protect your information with encryption in transit, access controls that keep each account's data private to that account, and limits on who within Laika can access it — only what is needed to run, secure and support the service. No system is perfectly secure, but we work to protect your data and to fix any weakness we find.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• access a summary of the personal data we hold about you and how we process it;
• correct or update inaccurate or incomplete data;
• delete your data;
• withdraw your consent at any time — this does not affect processing that already happened, but Laika may not be able to work without some of your data;
• nominate someone to exercise these rights on your behalf if you are unable to; and
• raise a grievance with us, and, if you are not satisfied with our response, with the Data Protection Board of India.

You can view your pet's information in the app, and correct it by telling Laika. For anything else, contact us (section 10). We will respond within the time the law requires.

8. Children

Laika is intended for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.

9. Changes to this policy

We may update this policy as Laika changes. If a change is significant, we will tell you in the app before it takes effect. The date at the top shows when it was last updated.

10. Contact us

Privacy questions and requests: privacy@trylaika.com

Grievance Officer: reachable at privacy@trylaika.com

Postal address: Gurugram, Haryana, India

Laika's use of information received from Google sign-in is limited to creating and maintaining your account, as described in this policy.